FAQs

Q#1: Are you still shipping as normal in COVID-19?
We’re trying to keep on top of order and send outs as much as possible following the necessary safety measures and guidelines.

Q#2: Is my personal information kept private?
Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure.

Q#3: Do your products offer a warranty?
Yes, on certain products we do offer warranty. Please check our product information on our website for warranty details, and if you have any questions about products within warranty for existing orders, please contact our Customer Service team with your order information.

Q#4: When will my order ship?
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays.

Q#5: Why was my order canceled?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that is not true, please order again with PayPal or another payment method or contact us.

Q#6: How do I return an item?
If you want to return any item, please contact us

Q#7: Can I track my order?
Yes, you can. Along with your order confirmation, once your order has been shipped, a UK tracking number will be sent over to you so you can track your order